Change Date and Time

To Log Into System Programming:

1. Press FEATURE * * 2 6 6 3 4 4

2. Enter Password: 2 6 6 3 4 4 Display will read: " Terminals and Sets "

Using the navigation keys, as displayed below, follow the next simple steps:

3. Press: NEXT Display will read: "Lines"

4. Press: NEXT Display will read: "Services"

5. Press: NEXT Display will read: "Sys speed dial"

6. Press: NEXT Display will read: "Passwords"

7. Press: NEXT Display will read: "Time and Date"

8. Press: SHOW Display will read: "Hour XX " (Your current setting in 24 hour format).

To Change the Time:

1. Press the CHANGE softkey Display will read: "Hour:

2. Press the CHANGE softkey Display will read: "Hour: "

3. Enter the new HOUR. (in 24-hour format - Ex.: 5:00pm = 17:00. Display will then read the new Hour programmed.

4. Press NEXT Display will read: "Minutes: XX "

5. Press the CHANGE softkey Display will read: "Minutes": _ "

6. Enter the new MINUTES.

To Change the Date:

1. Press NEXT Display will read: "Date DD MM YY"

2. Press the CHANGE softkey Display will read: "Year: XX "

3. Press the CHANGE softkey, (If the year is incorrect) Display will read: "Year: _ "

4. Enter the new YEAR Display will then read the new Year programmed.

5. Press NEXT Display will read: "Month: XX "

6. Press the CHANGE softkey, (If the month is incorrect) Display will read: "Month: _ "

7. Enter the new MONTH Display will then read the new Month programmed

8. Press NEXT Display will read: "Month: XX "

9. Press the CHANGE softkey, (If the day is incorrect) Display will read: "Day: _ "

10. Enter the new DAY Display will then read the new Day programmed

Add New Mailbox - Norstart CallPilot

To Log Into System Administration:
1. Enter Feature 983
2. The display will show "LOG", enter your login password

a. If your company extensions are 2 digits long enter "120000"
b. If your company extensions are 3 digits long enter "1020000"
c. If your company extensions are 4 digits long enter "10020000"

3. Press the softkey under "OK"

To Create a New Mailbox:
1. Log into system administration
2. Select the softkey under "MBOX"
3. Select the softkey under "ADD"
4. Enter the mailbox number (extension. you want to add
5. Mailbox type: Subscriber and then select "OK"
6. Extension: Usually the same as the mailbox number
7. Service Class: Enter 1
8. Name: Enter the name using the dial pad. Enter last name first, press "# #" to enter a comma, and then enter the first name. When spelling the name, press # to move to the next character
9. Directory: Y (Yes.
10. Message Waiting: Y (Yes.
11. Out dial: Pool, enter 1 and then OK
12. Accept: 1, select OK

Reset Voicemail Password

If you are locked out of your mailbox you have to reset your password. The default password is 0000.

Press Feature 983
Enter Password: (120000 for 2 digit extensions, 1020000 for 3 digit extensions, 10020000 for 4 digit extensions)

You will see:MBOX AA OTHR
Press MBOX
Press Chng
Enter the mailbox number you want to reset the password for
You will see: Reset Password
Press RESET
Press the release key*The new password will be "0000", the system will ask the user to change this the first time they log into their mailbox using this password.

Change the Number of Rings before Call is Forwarded

When a call comes in to an extension and no one answers, the number of time the phone rings can be modified as follows:

Logon
Press Feature **266344 Display will read: Password:
Press 266344 Display will read: Terminals & Sets

Using the Navigation Keys
Press SHOW Display will read: Show set:__
Enter the internal number of the telephone Display will Display the Extension you selected
Press SHOW Display will read: Capabilities
Press SHOW Display will read: Fwd no answers
Press SHOW Display will read: Fwd to: "voicemail ext number" If you are unsure the voicemail extension number exit this setup and Enter Feature 985
Press NEXT Display will read: Forward delay: 2, 3, 4, 6 or 10
Press CHANGE Enter the number of time want the phone to ring
Press NEXT
Press RELEASE

Change the Name on a Mailbox

Changing the Name on a Mailbox will also change that name in the directory.

Login
Press Feature 983Enter Password: (120000 for 2 digit extensions, 1020000 for 3 digit extensions, 10020000 for 4 digit extensions)

You will see:MBOX AA OTHR

1. Select the softkey under "MBOX"
2. Select the softkey under "Chng"
3. Enter the mailbox number (extension. you want to change the name on
4. The display shows "Reset Password"
5. Select the softkey under "Next", keep hitting "Next" until the display shows the name
6. Select the softkey under "Chng" to enter a new name
7. Enter the name using the dial pad. Enter last name first, press "# #" to enter a comma and then enter the first name. When spelling the name, press "#" to move to the next character
8. Select the softkey under "Next" to save the change
9. Hit the release button

Change the Name on a Phone

When you make a call within your phone system your name will be displayed to the person you are calling. Here are instructions for how to change the name that is displayed:

ENTER FEATURE * * 2 6 6 3 4 42
Enter Password: 266344Display will read: " Terminals & Sets"

Using the navigation keys:
Press: SHOW Display will read: "1. Sys speed dial"
Press: NEXT Display will read: "2. Names"
Press the SHOW Display will read: "Set names"
Press: SHOW Display will read: "Show set:__"
Enter the extension number of which you wish to change the name Display will read: "<##:name>"
Press the CHANGE softkey
Using the dial pad spell out the name Ex: If you need the letter K press the 5 key twice and then press # to confirm the letter. Continue until the entire first name is spelled. (note: you are limited to 7 characters)
Press: NEXT (if you fail to do this step, the name will not be saved!!!)
Press the RLS key

Nortel Phone System Feature List

If you have a Nortel Norstar or BCM there are hundreds of features. However, it can be difficult to find a good resource that list all of them. Here is a list that will be continually updated:


Feature Code Description
0 Speed Call
1 Message Send
2 Request a busy or unanswered telephone, or a busy line pool within your system to ring when it becomes available
3 Conference
4 Call Forward
5 Last number redial
60 Page
61 Internal Page
62 External Page
63 Page specific zone
64 Access a line pool/ or press Intercom
66 Voice call (Like an intercom)
67 Save a number to redial later
69 Interupt a person who is on another call
70 Transfer a call to a phone within or outside your system/ Remove yourself from a conference
71 Generate a link signal to access a PBX or other hosts and exchanges
73 Automatically put a call on hold when you pick up a second call
74 Call Park
75 Call Pickup in your group
76 Call Pickup Any ringing phone
77 Call Duration Timer
78 Insert a 1.5 second delay in an autodial sequence
79 Temporarily suspend a call and prevent others from picking it up
82 Reroute a call to another number and park the call/Dial mode (Standard, Auto, predial)
83 Privacy (prevents another telephone that shares the line to join your call)
84 Send all calls arriving on an external line to calls outside your system
85 Do Not Disturb
86 Background music
88 Prevent your phone from receiving voice calls
800 Trunk answer
801 Call queuing
802 Group listening (Puts call on speakerphone while you are on handset)
802 Time and date on an active call
804 Wait for dial tone in an autodial sequence
805 Test your telephone
806 Static Time & Date
808 Generate a tone for as long as you hold down the button (Fax, etc.)
812 Call Log Viewing
980 Voicemail Leave a Message
981 Voicemail Play Messages, Open Mailbox, Send Messages
984 Call forward directly to mailbox
985 Display callpilot(voicemail) extension
986 Transfer a call from your display directly to a mailbox
987 Interupts a caller who is listening to your mailbox greeting or leaving a message
989 Record a telephone call and store the call in your mailbox
*1 Program Button for External autodial/ or press button to erase
*2 Program Button for Internal autodial
*3 Program Button for Feature Code
*4 Program speed dial (select two digit code from 71-94)
*6 Ringer Type (4 types)
*7 Display Contrast
*9 Insert a breakpoint between numbers or codes
*80 Ringer Volume
*81 Move line buttons on display
*84 Call Log Options
*85 Call Log Password
*501 Display in English
*502 Display in French
*503 Display in Spanish
*504 Display in Spanish
*510 Time Offset
*900 Features Display Menu
*999 IP Phones Hotdesking (Transfer your setting to another phone)
#4 Cancel forwarding
#86 Cancel Background music

Change an Auto-Attendant Transfer Extension

When someone call your business do they hear, Press 1 for Sales, Press 2 for Service, Press 3 for x, etc. This is called a CCR (Custom Call Routing) Tree. If one of the nodes in the tree needs to be changed it is very easy to modify. An example would be if you want 2 to call extension 321. Here are the instructions:

Press Feature 983
Enter Password: (120000 for 2 digit extensions, 1020000 for 3 digit extensions, 10020000 for 4 digit extensions)

You will see:
MBOX AA OTHR
Press OTHR

You will see:
GLIST CCR
Press CCR

You will see:
ADMIN
Press ADMIN

You will see:
CCR Tree:
Enter Tree Number (Most Likely 1 but could be 2, 3, 4, etc.)

You will see:
Path:
Enter Path Number (This is the Number that callers press to reach an extension. For example if you want to Change the extension that is dialed for when callers Press 3 for "service" the Path number is 3)

You will see:
MENU INFO OTHR
Press OTHR

You will see:
XFER LVMSG OTHR
Press XFER

You will see:
EXT INT
Press INT (for an INTernal extension) Press EXT (for an EXTernal extension)

You will see:
EXT:
Enter Extension (This is the number that you want called when callers press a specific button)

You will see:
RETRY END OK
Press END

You will see:
SAVE QUIT
Press SAVE

You will see:
YES OTHR QUIT
If the Tree number displayed is correct Press YES

You will see:
Tree Saved

How to Check Voice Mail from Outside the Office

Nortel CallPilot 100 or 150

1. When the call is answered by the company greeting, or your Enter: * *
2. At the prompt, enter your mailbox # (extension # and password all together)

Move a Phone to a Different Location and Keep the Settings

Many phone system sales reps will tell you that a compelling feature of VoIP is the ability to move a phone to a different location within your office without requiring a technician to punch down cross connects in the phone closet. This is a standard feature for Nortel phone systems for for Analog, Digital and VoIP Telephone Sets. The Function is called 'Set Relocation.' Here's how turn on Set Relocation. Make sure and turn "Set Relocation' off when you are finished:

Nortel Norstar MICS, CICS, or 3x8


1) Press FEATURE * * 2 6 6 3 4 4

2) Enter Password: 266344

Display will read: " Terminals & Sets"

Using the navigation keys:
3) Press: NEXT until the display reads: "System Programming"

4) Press: SHOW

Display will read: "Hunt Groups" or "Change DNs"

5) Press: NEXT until the display reads: "Featr settings"

6) Press: SHOW

Display will read: "Backgrnd music"

7) Press: NEXT until the display reads: "Set relocation"

8) Press the CHANGE softkey to toggle the setting to Yes or No

9) Press: RLS

Phone System Lingo Decoder

There are many terms that phone techs use that don't make sense to the typical customer. I will make an attempt to define some of these bizarre terms.

TRUNKS - A phone trunk is a group of lines that connects your internal phone system to other phone networks.

POTS LINE - This is not what Bill Clinton did not inhale, it stands for Plain Old Telephone Service. Describes and analog phone line just like the line at home.

STATION - Not to be confused with Radio "station" or Train "station", station in the telecom world is a telephone that is connected to your office phone system.